bke3 Privacy Policy — How We Handle Your Personal Data

bke3 ("we", "us", "the Platform") is committed to protecting the privacy of all players who use our online casino and sports betting services. This Privacy Policy applies to all personal data collected through the bke3 website, mobile browser interface, and any related communications, including emails and SMS notifications sent to registered players. This policy covers data collected from players primarily located in Bangladesh and is written in accordance with generally accepted principles of data privacy protection.

We collect only the data that is necessary to provide our Services, comply with applicable legal obligations, prevent fraud and problem gambling, and improve the platform experience for Bangladesh players. We do not sell your personal data to third parties, and we do not use your data for purposes other than those described in this policy without your explicit consent.

bke3 collects personal data from players in three main categories: data you provide directly during registration and account use, data generated automatically through your use of the platform, and data we receive from third-party service providers who assist in delivering our Services.

Data You Provide Directly

• Registration data: full legal name, date of birth, Bangladesh mobile number, email address, and any other information submitted during the sign-up process.
• KYC verification documents: copies of your National ID card, passport, driving licence, or other government-issued identification documents submitted to verify your identity and age.
• Communications: the content of messages you send to bke3 support via email, live chat, or other channels, including details of any complaints or disputes you raise.
• Responsible gaming data: deposit limits, loss limits, session time preferences, and self-exclusion requests submitted through your account dashboard or via support.

Data Generated Automatically

• Technical data: IP address, device type, operating system, mobile network provider, browser type and version, time zone, and screen resolution collected automatically when you access the platform.
• Usage data: pages visited, games played, betting history, session duration, deposit and withdrawal history, bonus claims, and navigation patterns within the platform.
• Cookie and session data: session tokens, authentication cookies, and preference cookies that allow the platform to remember your language preference and maintain your logged-in session.

Data From Third-Party Partners

• Payment verification data: transaction status and reference numbers received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank when you make deposits or request withdrawals. bke3 does not receive your full wallet credentials or card numbers from these providers.
• Identity verification results: pass or fail outcomes from our KYC verification partner used to confirm your identity and age without bke3 directly storing copies of third-party verification databases.
• Fraud prevention signals: risk scores and device fingerprint signals received from anti-fraud service providers used to detect suspicious account activity and prevent bonus abuse or money laundering.

bke3 uses your personal data only for specific, defined purposes. The primary purposes for which we process your data are as follows:

• Account creation and management: to register your account, verify your identity and age through KYC, maintain your account settings, and manage your responsible gaming preferences.
• Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, and other payment channels, to settle bets and credit winnings, and to deliver bonuses and promotional rewards you have claimed.
• Customer support: to respond to your support requests, resolve disputes, and process any complaints you submit via email or live chat.
• Legal and regulatory compliance: to meet our obligations under applicable financial regulations, including anti-money laundering (AML) requirements, to verify player ages, and to report suspicious activity to relevant authorities where required by law.
• Fraud prevention and security: to detect and prevent fraudulent account activity, unauthorised access, bonus abuse, money laundering, and multi-accounting, using automated monitoring systems and manual review processes.
• Platform improvement and personalisation: to analyse usage patterns, improve the platform's performance and game selection, and personalise your experience where permitted — for example, surfacing cricket betting markets during BPL or T20 World Cup seasons based on your betting history.

bke3 does not use your personal data for automated profiling that produces legal effects or similarly significant effects without human review. Responsible gaming restrictions may be applied to an account based on automated risk indicators, but these are always reviewed by a member of the bke3 team before being made permanent.

bke3 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to perform the contract between you and bke3 — for example, processing your deposit to credit your account balance, or settling a bet you have placed.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and reporting obligations to relevant authorities.
• Legitimate interests: processing carried out for bke3's legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: where we rely on your consent to process your data — for example, to send you promotional communications about new games, bonuses, or cricket betting events. You may withdraw consent at any time by contacting support or updating your account communication preferences.

bke3 does not sell your personal data. We share your data only with the categories of third parties described below, and only to the extent necessary for the specific purpose identified.

Payment Service Providers

To process your deposits and withdrawals, bke3 shares your registered mobile number and transaction amount with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank). These providers process payments under their own privacy policies and are bound by contractual confidentiality obligations. bke3 does not share your betting history or game activity with payment providers.

KYC & Identity Verification Partners

To verify your identity and age as required by our compliance obligations, bke3 shares your submitted identification documents and personal details with our KYC verification partner. This partner processes your data solely for identity verification purposes and is prohibited from using it for any other purpose. Verification results are returned to bke3 as a pass or fail status; full document images are not retained indefinitely by our partner beyond their own regulatory requirements.

Legal & Regulatory Authorities

bke3 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or lawful request. In such cases, bke3 will disclose only the minimum data necessary to comply with the legal requirement and will notify you of the disclosure where permitted by law to do so.

bke3 takes the security of your financial data with the utmost seriousness. When you make a deposit via bKash, Nagad, Rocket, or any other payment method, the transaction is processed through an encrypted, tokenised payment gateway. bke3 receives only a transaction reference number and a status confirmation (success or failure) from the payment provider. We do not receive, process, or store your full mobile wallet PIN, bank account number, or card details. All payment data in transit between your device, the payment provider, and bke3 is protected by SSL encryption.

Your deposit and withdrawal history is stored within your bke3 account for a period of at least five years to comply with applicable financial record-keeping regulations. This financial history is accessible to you at any time through your account dashboard and is used by bke3 solely for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring purposes. bke3 does not share your transaction history with third-party marketers or unrelated service providers.

bke3 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your logged-in session, and to improve the user experience. The types of cookies we use are as follows:

• Essential cookies: strictly necessary for the platform to function, including session authentication cookies that keep you logged in during an active betting session. These cannot be disabled without breaking core platform functionality.
• Preference cookies: used to remember your settings such as language preference (English), allowing the platform to present a consistent experience across sessions without requiring you to re-select your preferences each time you visit.
• Analytics cookies: used to collect anonymised usage data about how players navigate the platform, which games are most popular, and how long sessions last on average. This information is used in aggregate form to improve the platform and does not identify individual players.

You can manage cookie preferences through your mobile browser settings. Disabling essential cookies will prevent you from logging into or using the bke3 platform. Disabling analytics cookies will not affect platform functionality. bke3 does not use third-party advertising cookies or cross-site tracking cookies that follow you across the internet outside the bke3 platform.

bke3 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable regulations. The specific retention periods applicable to the main categories of data we hold are: Account registration data and KYC documents are retained for a minimum of five years from the date of account closure to comply with applicable financial regulations. Betting and transaction history is retained for a minimum of five years from the date of each transaction. Communications with customer support, including dispute records, are retained for five years. Technical data such as IP address logs are retained for up to 12 months.

When your data is no longer required for the purpose for which it was collected and the applicable retention period has expired, bke3 will securely delete or anonymise your personal data. Anonymised aggregate data (data from which all personal identifiers have been removed) may be retained indefinitely for statistical and platform improvement purposes. If you request deletion of your account before the end of an applicable retention period, bke3 will close your account and restrict active use of your data while retaining the minimum records required by law.

bke3 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for all data in transit, encrypted storage of sensitive personal data at rest, access controls limiting data access to authorised personnel only, regular security assessments of platform infrastructure, and monitoring for suspicious access patterns and potential data breaches. All staff with access to personal data are bound by confidentiality obligations and receive data protection training.

While bke3 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. If you become aware of any actual or suspected unauthorised access to your bke3 account, you should notify us immediately at [email protected]. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bke3 will notify affected players as soon as practicable.

To exercise any of the above rights, please contact bke3 support by email at [email protected] with the subject line "Data Rights Request" and include your registered mobile number and a description of the right you wish to exercise. We will verify your identity before processing any data rights request and will respond within 30 days of receiving a valid, verified request.

bke3 strictly prohibits use of the platform by persons under 21 years of age. We do not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under the age of 21, we will immediately close that account, delete the associated personal data to the extent permitted by our legal obligations, and where required by applicable law, report the matter to relevant authorities. If you believe that a minor has registered on bke3 or that bke3 holds personal data about a person under 21, please notify us immediately at [email protected] so we can take prompt action.

bke3 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When we make material changes to this policy, we will notify registered players via their registered mobile number or email address at least seven days before the changes take effect, and we will update the "Last Updated" date at the top of this policy. Your continued use of the bke3 platform after the effective date of any policy update constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically so you remain informed about how we are protecting your data.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how bke3 handles your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries promptly.

Privacy enquiries and data rights requests: [email protected] (plain text only — do not send sensitive documents to this address unless requested by our verification team). Please use the subject line "Privacy Enquiry" or "Data Rights Request" so your message is routed to the correct team. For data deletion requests, please include your registered mobile number and confirm the email address associated with your bke3 account.